Terms of service

Unfictive is offered to businesses only, not to consumers. Access is by invitation: we review each request and approve each account. By using Unfictive you confirm that you act for a business and may bind it to these terms.

Unfictive helps you turn a product idea or specification into a supplier request, matches and contacts factories in China, collects their replies, and presents quotes side by side on a comparable basis with an estimated landed cost range. You can then choose a factory, request changes or a sample, and approve an order. Unfictive is agent-led, with experts in the loop: our team works with the software to run supplier outreach and verification.

We do not promise a number of quotes, a supplier's willingness to quote, or a turnaround time.

Unfictive coordinates sourcing. It is not the seller of the goods, your buying agent with authority to sign for you, an importer, a freight forwarder or a customs broker. Every contract for goods and samples is made directly between you and the supplier, and nothing is committed on your behalf without your explicit approval in the app.

Supplier evidence shown in the app describes the checks we actually made, such as a business licence check. It is not a guarantee of a supplier's performance, quality or compliance. Landed cost ranges are estimates, not customs rulings; suggested customs codes must be confirmed with your customs broker. As the importer, you remain responsible for product safety, labelling and import requirements.

Unfictive charges a flat fee of 5% of every payment you make to a supplier for an order, including deposits and balance payments. We invoice the fee with each payment, based on the amount you pay the supplier. There is no minimum fee, and no fee is due before you make a payment to a supplier.

Samples, inspection and freight are passed on at cost, without mark-up. No fee applies to sample, inspection or freight payments.

Fees are stated net of VAT. VAT is charged according to the place of supply; for business customers in another EU member state the reverse charge applies and you account for the VAT.

Invoices are payable within 14 days of the invoice date. We may change the fee for future orders with notice; the fee in force when you place an order applies to that order. Where a separate written agreement with us, such as a founding customer letter, sets different fees, that agreement applies.

You can stop at any time before you place an order, at no charge. If you stop before placing an order, you owe us no fee.

You pay suppliers directly under the terms you agree with them. Unfictive does not receive, hold or forward payments for goods and does not offer escrow. Payment records in the app only track payments you make outside it.

Suppliers introduced to you through Unfictive are part of the value of the service. If, within 24 months after a supplier is first introduced to you through Unfictive, you or a company acting for you order goods from that supplier outside Unfictive, the fee of 5% applies to those orders as if they had been placed through Unfictive.

This does not apply to suppliers you can show you already worked with before the introduction.

You provide accurate information, review the supplier-facing request before you submit it, and only upload material you are entitled to share. You decide what is released to suppliers; fields marked private are withheld by default.

Answers and drafts produced by the assistant can be wrong. Check important details, especially specifications, quantities, prices and compliance requirements, before you rely on them.

We treat your briefs, files and quotes as confidential and share them with suppliers only as you release them. Our privacy policy explains how we process personal data. Where we process personal data on your behalf, our data processing agreement applies.

We are not liable for the acts, omissions, products or payments of suppliers, carriers or other third parties. Our liability for intent and gross negligence is not limited. For slight negligence we are liable only for breach of essential contractual obligations, meaning obligations whose fulfilment makes proper performance of the contract possible and on which you may rely. This liability is limited to the foreseeable damage typical for this kind of contract and in total to the fees you paid us in the twelve months before the event causing the damage. These limits do not apply to injury to life, body or health, to guarantees we have given, or where the law mandatorily provides otherwise, such as product liability law.

Either party can end your use of Unfictive at any time. Fees on supplier payments for orders placed before the end, and fees arising under the non-circumvention clause, remain payable.

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

We may update these terms with notice. These terms are published in English, German and Chinese; if the versions differ, the English version prevails.